Question 1

What services does AURA provide?

Accepted Answer

AURA CONCEPT GROUP provides professional wedding and event planning services: wedding consulting, wedding planning and coordination, event planning consulting, and event concept & experience advisory. Services are delivered as structured consultations and advisory engagements with clear written deliverables.

Question 2

Do I need a full wedding planner?

Accepted Answer

Not always. Many couples simply need professional structure: a realistic timeline, supplier guidance and a clear plan. Our advisory packages are designed exactly for that. If you need deeper ongoing support, we can discuss a broader engagement after your first consultation.

Question 3

What is included in the €250 consultation?

Accepted Answer

A 60–90 minute professional consultation covering your event, a requirements assessment, a planning discussion, professional recommendations, an initial planning roadmap and a written summary.

Question 4

What is the difference between the €300 and €500 packages?

Accepted Answer

The €300 Wedding Advisory is focused on weddings: requirements review, timeline guidance, supplier recommendations, a planning checklist and a written advisory summary. The €500 Event Planning Consulting is a comprehensive engagement for private or corporate events: full requirements assessment, event structure, timeline planning, logistics, a customized action plan, a written consulting report and a follow-up consultation.

Question 5

What does the €1,000 package include?

Accepted Answer

The Premium Wedding Advisory includes a discovery consultation, wedding requirements assessment, event concept review, planning strategy, timeline and milestone planning, logistics planning, supplier coordination strategy, a customized wedding planning roadmap, a detailed written advisory report, a follow-up consultation and reasonable email support related to the agreed engagement.

Question 6

How does payment work?

Accepted Answer

Payments are processed securely online through Stripe. You purchase a defined professional service at a fixed, transparent price in EUR. We never store your card details. You receive an order confirmation by email after successful payment.

Question 7

How is the consultation delivered?

Accepted Answer

Consultations are delivered by video call, or in person in Attica by arrangement. After booking, our team contacts you to schedule at a time convenient for you.

Question 8

When will I be contacted?

Accepted Answer

Within 1–2 business days of your booking or inquiry, our team contacts you by email or phone to schedule your consultation.

Question 9

Can I cancel?

Accepted Answer

Yes. Cancellation terms are described in our Cancellation Policy. If you cancel before the consultation has been scheduled or delivered, you may be eligible for a refund as described in our Refund Policy.

Question 10

What happens if I need to reschedule?

Accepted Answer

Simply contact us. We will work with you to find a new time. Reschedule requests made with reasonable notice are accommodated at no additional cost.

Question 11

How do refunds work?

Accepted Answer

Refunds are handled according to our Refund Policy. Eligible refunds are returned to the original payment method through Stripe. Contact us with your order number and we will assist you promptly.

Frequently asked questions

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